Thank you for choosing DRS Gems and Jewels for your silver jewelry purchases. Please take a moment to review our shipping and delivery policy.

Dispatch and Processing:

1. Dispatch Time:

   • All orders are processed and dispatched within 1-3 working days from the date of order placement.

2. Shipping Duration:

   • Standard shipping within India takes approximately 3-5 working days from the date of dispatch.

3. Packaging:

   • We take utmost care to ensure that all parcels are perfectly boxed and securely wrapped with tamper-evident security tapes before dispatch from our order-processing unit.

4. Handling and Transit:

   • While we strive to dispatch your orders with the utmost care, we cannot guarantee the handling and potential damage caused in transit by courier companies. Any concerns in this regard should be addressed directly with the courier company.

5. Damaged Shipments:

   • We urge customers not to accept any damaged or tampered shipments. It is the responsibility of the recipient to address any issues with the courier company in case of missing products.

6. Security Measures:

   • For security purposes, we strongly recommend customers to prepare a video of the unboxing of their shipment. This will serve as evidence in case of any discrepancies. 

7. Shipping Charges:

   • Shipping is absolutely free to all locations across India.

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Order Tracking:

1. Tracking Information:

   • Once your order has been shipped, you will receive an e-mail from us containing your tracking number.

2. Tracking Process:

   • Use the provided tracking number and visit the website's order-tracking page to monitor the real-time status of your shipment.

We appreciate your understanding of these policies. If you have any questions or concerns regarding shipping and delivery, please feel free to contact our customer support team at care@mogs.store or call 9151918030.